Return Policy - Physical and Digital Products | Sparkling & Dark
📜 Sparkling & Dark Return Policy
✨ Physical Products (Printify Fulfilled Items)
Each physical item is made to order, so please note the following:
- All sales are final unless the item arrives damaged, defective, or incorrect.
- If your item arrives damaged or there is a printing issue, please contact me within 7 days of delivery with clear photos of the issue. I’ll work with Printify to replace it at no cost to you!
- Unfortunately, I cannot accept exchanges or returns for wrong sizes, colors, or buyer’s remorse—so please double-check your selections before purchasing!
🖥️ Digital Products (Instant Downloads)
Due to the nature of digital downloads, all sales are final and non-refundable.
- If you experience any issues with your files, please reach out—I’ll be happy to help troubleshoot or resend a download link.
- Unauthorized resale or redistribution of digital files is strictly prohibited (witches honor! 😉).
📦 Order Issues & Support
I want you to love your purchase! If you run into any issues, reach out within 7 days of delivery and I’ll do my best to help. You can contact me through Etsy messages, this website's contact form, or email via jaye [at] sparklinganddark [dot] com.
✨ Thank you for supporting a small, magical business! ✨
~Jaye, Sparkling & Dark